Terms and conditions
Yirah Mindset's sale terms — what happens to your deposit, production, delivery, and what we do when something goes wrong.
The deposit is non-refundable
The deposit is how you tell us you want the piece. Once it is paid, we make the piece for you. That is why it is not returned if you change your mind — the piece has already been made.
Production begins the following Monday
Pieces are made on Mondays. The deposit becomes non-refundable at that moment, and not before. If you pay and want to cancel before that Monday, we return the full amount.
The balance is paid on delivery
The exact deposit and balance are shown before you pay, in meticais. Never as percentages, so there is no arithmetic to do at the door.
Delivery is charged up front, never at the door
The delivery cost for your zone is shown before you pay and is part of the total. If we have not set a price for your zone yet, that zone is not offered — we speak with you first.
If you are not there when we deliverTo be confirmed
We agree the delivery with you before we set out. If it still cannot be completed — we cannot find you, or the address and contact you gave are not right — we try to reach you on WhatsApp and by call for 7 days, and we hold the piece in Maputo for 30 days for collection. The balance is not owed: you pay for what you receive. The deposit is not returned, because the piece was made in your size and at your request. A second delivery attempt costs the delivery fee for your zone, the same one on the table. After 30 days the piece is no longer reserved.
If the piece does not reach you
If, within one month of the payment being processed, the order is not completed through a failure on YM's part, we return the deposit — the deposit only. A failure on YM's part means exclusively that we made no attempt to send the piece. Where we have made a documented attempt to send it, whether by Yango delivery or by our own means, the matter is reviewed case by case to establish why the piece did not reach the customer.
If we are the ones who fail
We show an expected delivery date before you pay. If we have not delivered within one month after that date, you are entitled to a full refund of the deposit, with no need to justify it.
If the piece arrives damaged, or is not the one you orderedTo be confirmed
That is our mistake, and ours to put right. Tell us within 7 days of receiving it, with a photograph, and you choose: we make the piece again at no cost, or we return everything you paid, delivery included. We will not ask you to keep a piece that is not the one you ordered. Changing your mind about size or style after the piece is made is a different thing, and it is in the first point.
If we cannot make the pieceTo be confirmed
It happens: a blank or a colour can run out. If we cannot make what you ordered, we tell you as soon as we know and return everything you paid, in full. If you want, we will suggest an alternative — the choice is yours and you are not held to it.
How you know you are speaking to us
We handle orders through a single WhatsApp number — the one on our contact page. We have no resellers and no other accounts handling orders. When we answer yours, we tell you the order's verification code first, before we talk about payment: that is how you know you are speaking to us. We never ask you for that code, or for passwords, M-Pesa PINs, or codes sent to you by SMS. If anyone asks you for any of those, or cannot tell you your code, it is not us — do not pay, and talk to us on the number from the contact page. We cannot take responsibility for payments made to third parties outside this channel.
Version 2026-09-09. Every order records the version accepted at the time of purchase.